Select how often (in days) to receive an alert: Create AlertMAHLE SmartBike Systems - Customer Service Representative FRANCE+ BENELUXWe move the world – together. We've been doing it for over 100 years. Our passion for technology has made us who we are today: a leading international development partner and systems supplier to the automotive industry. Here you will not only envision mobility solutions that lie ahead; with our combined strengths we will make them come to life. Join our MAHLE colleagues around the world and we will become #StrongerTogether.As a Customer Service Representative, you will provide technical support and assistance to customers via e-mail and phone. You will address, respond to, and resolve customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. You will also provide responses in a timely manner to customer queries and focus on building close long-term client relationships. We are looking for a passionate candidate with a high sense of teamwork.Your ContributionDeliver training to OEMs and assemblers as per request and business needs.Deploy high-level knowledge in the market and collect information for corrective action and improvement.Take control of OEMs' claims by escalating to key company areas if necessary.Coordinate with the Supply Chain department for parts pick-ups and replacement shipments.Guide customers through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.Consult with users to determine steps and procedures taken to identify and resolve the problem.Prepare customer reports to track progress on improvement actions.Your Experience & QualificationsMechatronics or bike industry background (or high knowledge) is required.High school graduate or higher.At least 2 - 3 years of experience in a customer service environment.MS Office package/Microsoft Dynamics 365/SAP.English proficient and French proficient.Excellent verbal and written communication skills.Excellent interpersonal and computer skills.Proficient in customer focus skills.Professional and pleasant telephone and face-to-face manner.Availability to travel and visit customers when required.Strong analytical and problem-solving skills.Excellent time management and organizational skills.Our OfferWe will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be a screening call followed by personal interview(s).For more information about MAHLE and what a career with us looks like for you, click here.#DiversityMatters: With our inclusive culture, we welcome applications from all social, religious & ethnic backgrounds, disabilities both mental and physical, identities (gender), and neurodivergent people.Do you have any ****** about the jobEntry level: Experienced hiresPart- / Full-time: Full TimeFunctional area: OtherDepartment: BU4 Electronics & MechatronicsLocation: Palencia, ES, PalenciaCompany: MAHLE Smartbike Sys. (ES)Closing date for applicationsDon't waste any time, apply while the position is online.Your future at MAHLEAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute to designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimizing existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
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