CRM Product OwnerYou want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?About Your RoleIn this role, you will contribute towards defining and leading CRM transformations for our clients. You will positively influence the perception that the consumer, customers, partners, and wholesalers have while interacting with the retailer across digital touch-points. Partnering with markets to co-create product strategy, drive product roadmaps, measure success, and implement improvements deriving from learnings are just a few of the key areas of responsibility of this role.You will be responsible for managing and reporting on the evolution of products within the CRM area; along with automating marketing tasks such as email campaigns, social media posting, and lead nurturing. In addition, you will manage dependencies and integrations with other digital functions, as well as partnering with the IT organization to deliver product increments and define the requirements/user stories.Requirements8+ years of professional experience in a multi-national business environment (with 3+ years experience as a product manager in a digital environment);Hands-on experience with CRM/marketing experience management, from either a business-user perspective or a development perspective;Experience with functions such as segmentation and targeting, campaign management, automated email marketing, social media management, customer journey mapping, and CRM integration is essential;Experience in Salesforce Marketing Cloud: Email Studio, Mobile Studio, Journey Builder, Advertising Studio, Social Studio, Content Builder, Audience Studio, Interaction Studio, Datorama, Pardot;An analytic mindset with a passion for providing insights into campaign performance, customer behavior, and ROI, in order to help clients optimize future strategies;Experience in working with stakeholders and experts at various organizational levels;Team player with high resilience and a solution-oriented attitude;Self-starter with proven experience in delivering consumer-related capabilities together with IT and vendor teams;Experience with agile/SCRUM methodologies would be an advantage;Good interpersonal, communication skills (written and verbal), and storytelling skills;Fluent in English.Given that this is just a short snapshot of the role, we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.About Infosys ConsultingBe part of a globally renowned management consulting firm on the front line of industry disruption and at the cutting edge of technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity, and dedicated training and career paths. Infosys is on Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We'd love to hear from you. Apply today!
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