M938 Customer Support Agent (Turkish Language) - Lisbon

HireOn Ltd is working with a leading multinational technology business that is looking to recruit a Turkish speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: 15260 - 16 000 euro gross/year2000 euro relocation reimbursement with the first salaryØ Language Premium: 2820€ (paid in 12 instances)Ø Yearly Transportation allowance: 720€ (paid in 12 instances)Ø Meal allowance: 7.63€ daily (paid monthly, in a meal card) (2300 euro net/year)Ø Annual bonus: 5% of base salary (dependent on performance)Ø Health insurance (which can also cover spouse and children)Ø One year fixed term contract, with 30 day probation periodDUTIES AND RESPONSIBILITIES: Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limits and follow upIdentify the issue the client is facing, troubleshoot and provide the solutionAble to identify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorise cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative forms.REQUIREMENTS: Native/fluent in Turkish and English, both oral and writtenPrevious experience in customer support roles will be considered as an advantagePossess excellent writing and verbal communication skills to simplify technical language for non-technical usersResourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being a team player at the same time.BENEFITS: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialRelocation package and assistance.Salary: 26,000.00€ - 28,000.00€ per yearWork Location: One location#J-18808-Ljbffr