Company Description
Who We Are
Cint is a global software leader in technology-enabled digital insights and research technology. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world's largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.
Job Description
The Opportunity
Cint seeks an Integration Analyst for our Demand Integrations Team, reporting directly into our regional lead.
This is a junior role, supporting the individual regional teams and their customers while having the responsibility for a small, individual portfolio of customers. The Demand Integrations team's mission is to deliver deep technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations.
As a Senior Analyst in the Demand Integrations team, you will support a set of existing customers and the onboarding of new customers, ensuring that their integration is done quickly and successfully. You will also be responsible for a smaller subset of customers, their health and growth metrics, and any interaction with them. Important metrics for every Senior Analyst are the health of the customer's integration, the growth of the customer, and the speed to launch for every new customer.
The Senior Analyst works closely with the Integration Consultants, Customer Success Team, and the Account Management. On the technical side, we provide feedback to our internal tech and product teams about customer feedback and needs.
Candidates with a can-do attitude and a proactive, hands-on approach, who like to problem-solve, embrace and thrive with change, and who work well in a team environment will thrive in this team. Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth, and initiative are encouraged and supported.
This position is focused on our customers in the EMEA region and therefore requires the candidate to support and be flexible with these time zones. Remote working is fully supported as the team is operating globally with various locations.
The Team
The Demand Integrations team is part of the overall Customer Experience Org. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams. We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard. The Demand Integrations team supports customers globally. Team members are located in various US and European cities as well as in India.
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