Description: If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Job Responsibilities: As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes via email and phone.
Requirements:
Serbian C2 level and advanced English
Excellent communication and inter-personal skills both written and spoken
User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
A problem-solving and solution-driven mentality
A positive, motivated mindset that will help you deal with some tricky customer problems.
Goal-oriented work approach
An open mind to changing priorities and business processes.
Affinity with Accommodation platforms
Experience within customer service or contact center environments will be valued.
Availability to work from the office and from home (within 100km from the office)
Offer:
Contract: 38.5h/week (Monday to Sunday). Available shift: 15:00-23:00h Temporary Contract.
Benefits:
Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating, and much more!
Free private health insurance if interested when getting a permanent contract.
Flexible remuneration in nursery school transport if interested after the probation period.
A multicultural and international working environment
Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
Free coffee every day and free fruit once a week
Be part of an exciting industry-leading department with great opportunities to learn and grow your career
3 weeks of Initial training and continued personal coaching
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