M-449 Customer Care - Brands

Everything you are looking for and moreManage the assigned customer portfolio. Direct customer service (calls, answering e-mails, requests for information in the system), proactive monitoring of shipments, incident management, reporting quality indicators and ensuring good customer service.What responsibilities and objectives will you have?Proactive follow-up of the shipments of your customer portfolio.Incident managementLink with other departments to claim and resolve incidents.Direct contact with customers, answering queries and requests.Monitor quality of service through indicators, evaluate and comment on weekly and monthly results.Establish action plans to achieve quality objectives.Ensure proper application of procedures.What will the requirements be?At least 3 years of experience in a similar positionFluent in EnglishProactivityConflict managementCustomer focusedCommunication skillsTeam playerAbility to prioritiseOrganisationResolute personRigour, dynamism, and autonomyExperience in customer serviceKnowledge of ExcelWhat do we offer?Excellent working environmentProfessional growth within the companyFlexible working hoursOnline platform for lifelong learningCompetitive salaryFlexible remuneration services can be contractedInclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity, and inclusion of people regardless of their abilities and conditions.#J-18808-Ljbffr