Description
Join Our Exciting Journey as an Onboarding Specialist!
Are you an entrepreneurial problem-solver who thrives in dynamic environments?
Do you love helping others and have a knack for making complex things simple? If you're a dedicated go-getter with a customer-first mentality, we want you on our team at Passion.io!
Your Mission
As an Onboarding Specialist, you'll provide a frictionless and engaging onboarding experience for our creators, understanding their unique needs and guiding them seamlessly through the initial stages of their journey with our platform.
What You'll Be Doing
6-Month Goal: Master the platform and work independently.
12-Month Goal: Achieve high customer retention and deliver top-quality onboarding calls.
KPI: Achieve a 10% retention rate for onboarded creators and a minimum CSAT score of 9.
Key Performance Objectives
• Seamless Onboarding: Conduct calls to ensure our creators are successfully onboarded and familiar with the platform.
• Customer Support: Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos.
• Customer Loyalty: Build strong relationships with creators, ensuring high engagement and loyalty.
• Continuous Improvement: Collect and share feedback to improve our products and services.
Requirements
Our Ideal Candidate
• Experience: 1-2 years in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers.
• Problem-Solver: Thrive in a dynamic environment, comfortable with ambiguity, and able to brainstorm new ideas and processes.
• Tech-Savvy: Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies.
• Customer-Centric: Empathy and customer-first mentality, with the ability to build customer loyalty.
• Flexible: Willingness to work North American hours (3:00 PM CET - 12:00 AM CET).
Process of Success
• 30-60-90 Days: Learn the platform, understand creators' needs, and develop a short-term action plan.
• 6 Months: Master the platform and start working independently.
• 12 Months: Maintain high customer retention and satisfaction, becoming a trusted partner for our creators.
Benefits
Why This Role Rocks
• Impact: Help creators launch and thrive with impactful mobile apps.
• Growth: Experience a steep learning curve with career coaching, training sessions, and opportunities to attend conferences and courses.
• Culture: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued.
• Flexibility: Work from anywhere with full flexibility. Enjoy annual international gatherings in amazing locations like Croatia, Portugal, and Greece.
• Perks: Enjoy 24 days of paid vacation, 10 days of Celebration Leave, a flexible equipment policy, co-working space support, and generous paid parental leave.
Ready to Join Us?
Apply now and become part of a team that's making the world more confident and passionate, one creator at a time! Show us your passion, and let's make an impact together!
Privacy Notice: Here's a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law). You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. All questions, comments and requests regarding this Privacy Notice should be addressed to.
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