(Lza-481) | Customer Support Agent - Spanish Speaker With English

.CPM International is a globally recognized company specializing in customer experience management and sales force solutions.With a strong focus on delivering exceptional customer service, CPM International helps businesses maximize their operational effectiveness and achieve their goals.What will you be doing? Our Internal Customer Service team is dedicated to fostering strong relationships with our clients.We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction.By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.Key Responsibilities:Quality Assurance: Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, Whats App, emails).Multitasking: Efficiently handle multiple tasks and systems in a fast-paced environment.Booking Conversions: Make outbound calls to potential patients, offering Free Visits in designated countries.Decision Making: Make real-time decisions in a dynamic and ambiguous environment.Escalation Management: Handle customer issues and escalations.Lead Generation: Prospect for and respond to incoming leads to meet or exceed sales quotas.Process Improvement: Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.Team Collaboration: Foster a positive and energetic team atmosphere.Requirements:Core Tasks: Data Entry and Accuracy: Ensure accurate and timely data input, maintaining high levels of data integrity.Communication (Written and Verbal): Compose clear and concise written communications, including emails and reports.Customer Service: Provide exceptional customer service, addressing customer concerns and needs in a timely and efficient manner.Additional Tasks:Problem Solving: Identify and resolve customer issues, utilizing effective problem-solving techniques.Stress Management: Maintain composure and professionalism under pressure, effectively handling challenging situations and meeting deadlines.Continuous Improvement: Actively seek feedback and implement improvements to enhance performance and service quality.Conflict Resolution: Resolve conflicts and disagreements calmly and professionally, maintaining a positive work environment