Your Future Company : An international SSC in Barcelona.Tasks Your responsibilities and impact working as a Technology Team Lead will be:Escalation point for all access management issues including supporting the wider IT Service Desk Management teamSupporting the manager in the day-to-day operationsResponsible for line Management of the teamResponsible for creating and providing KPI'sInput into weekly team meeting agendaAssisting in system upgrades (including testing, training etc)Compliance of agreed service levelsIncident and Problem management contributorAssisting analysts in providing first line support when workloads are high, or where additional experience is requiredResponsible for running security checks on the business as requestedResponsible for ensuring that GTS and the entire Service Desk are complying with previously agreed audit controls and measuresSupport and contribute to the Business Continuity Plan for Continental EuropeRequirements Skills, experiences, and interests you need to succeed in this role:You have a fluent level of EnglishYou are based in Barcelona with NIEYou have at least 2 years' experience working within a service desk environmentYou have experience with Service logging toolsYou have knowledge of Windows XP and 7, Citrix environment, including networking components, services, and user profilesYou have understanding of Service Management - in particular, request fulfilment, problem, and incident managementYou have experience with any Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365 is a plusYou are organized, detail oriented, taking initiative, and independentBenefits What's in it for you?Permanent ContractSalary aligned with your experience and the marketMeal vouchersMonday to Friday (Fixed shift either 08:00-17:00 or 09:00-18:00)Career opportunitiesStarting date ASAP#J-18808-Ljbffr