Ly908 - New Balance / Customer Support German Speaker With English (Part-Time)

.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.Join us & contribute to a vibrant & innovative culture!Our ClientNew Balance believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional wayYou can put yourself in our customers' shoes, analyse their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientBecoming an expert on all things New BalanceEmbrace our company values and act as a brand ambassadorRequirementsA fluent level of German with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefitsStart date: 18th of SeptemberContract: Temporary (3-month contract with 1-month probation period)Part-time: (25 hours/week)Working days/Hours: Monday to Friday, from 3 PM to 8 PMSalary: €12