Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in the use of technology applied to marketing and providing a unique customer relationship with a main focus on innovation.
We are looking for an Account Manager to continue developing interactions with our customers throughout their Customer Journey Map, ensuring to increase their satisfaction and loyalty to the brand.
Main Responsibilities: Create and execute a strategic sales plan that expands the customer base by collaborating with the Sales Director.
Meet with potential clients and build lasting relationships by understanding their needs in collaboration with the Industry Product Lead.
Maintain the relationship with the SF Account Executives and stay updated on SF updates.
Focus on continuously offering new ways for existing clients to derive value from the product/service in the future.
Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
Lead customer communication at all stages of pre-sales, even when involving other teams.
Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts, paying special attention when multiple PMs are involved in one account.
Collaborate with the Project Manager/Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.
Manage and negotiate scope expansions for initial contracts.
Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
Manage the billing processes for assigned accounts.
Identify potential Up & Cross Selling opportunities for the account.
Collaborate with the Project Manager/Delivery Manager after project completion to identify successful and unsuccessful project elements.
Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
Draft success stories and send SF satisfaction surveys to the customer.
Experience and Skills: Account management experience.
Experience in the Salesforce ecosystem.
At least 2 years of previous experience in business/technology consulting.
Previous experience in Project Management.
Experience in digital projects.
Experience in international projects.
High level of English; other European languages are a plus.
What Do We Offer: Permanent contract.
Flexible schedule to balance your professional and personal life.
Certifications plan to improve your skills and get official certificates from our main partners.
Home office support.
Flexible retribution options (public transport ticket, restaurant ticket, etc.).
Health insurance.
Commitment to a better society through our OMEGA in action initiative.
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