Luxury Reservation Consultant (English Speaker)

.Company Description:We are Accor.We are a worldwide Augmented Hospitality leader.We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.We're so much more than hotels we're creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.Job DescriptionAre you enthusiastic about Luxury and Sales? We are looking for Heartists to join our team. Our newly established Global Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals.As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, offering guests your knowledgeable recommendations as you reserve their rooms and suites for any of our luxury brands hotels located worldwide.You will be sharing your expertise and knowledge for our spectacular, world-class locations and properties, while having authentic conversations with guests.What you will be doing?Responding to guests requests in an unscripted environment, where we are known as Heartists (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversationsHaving authentic conversations while you book global travel experiences to luxury destinationsSharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their needsQualifications:Education and / or work experience in sales, customer service, hospitality, or tourism industries.Experience in luxury travel will be an asset