About Us:LOF-Xpress Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest! service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.What to Expect: A fun, fast-paced environment. Competitive wages and opportunities for advancement. A commitment to continuous learning, coaching, and development. Job Responsibilities: Create a welcoming experience for each customer by greeting each individual Work at a fast pace to meet speed expectations for LOF Xpress Services Tailor each guest experience based on the customer's preference. Follow cues given by the customer to discern the needed approach Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers Promote teamwork and a professional environment for co-workers, vendors, and customers Communicate proactively and effectively with customers and co-workers through speech and writing Be willing to cross-train and work in other areas as needed Maintain the facilities by assisting with clean-up tasks between assigned vehicles and at the end of shifts Dress professionally, according to LOF Xpress policy and standards Maintain organization of tools and devices throughout the facility Assist with exterior maintenance of the facility to promote guest and team safety Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology Able to cashier and operate the point of sale system when needed Work a varied schedule based on customer demand and store hours Work quickly, efficiently, and safely to deliver quality service to our customers Follow all safety procedures as described in the handbook and safety manuals Proven ability to complete tasks independently and with little supervision Report to all shifts on time when scheduled Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks Display proficiency in sales and service reviews Training requirements include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert Serve as a trainer for new team members Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle Be cross-trained and willing to work in all store positions Be able to handle and deescalate customer complaints and warranties Other duties as assigned Job Requirements: Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position Familiarity with technology and word processing Education - High school diploma preferred. At least 18 years of age A current, valid driver's license is required. Physical Demands and Work Environment: Extended periods of time standing on hard surfaces, such as concrete floors Exposure to loud noises and fumes Exposure to outdoor conditions such as heat, cold, rain, and snow Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands Ability to lift and move work-related items up to 50 pounds Compensation and Benefits: Competitive pay commensurate with experience/qualifications between $16-20 per hour Medical, Dental, and Vision after a waiting period Paid Time Off 401(k) Retirement Comprehensive on-the-job training is provided for all departments/levels Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply A development culture with a focus on promoting from within
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