.This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Employee Relations team supports Amazon Associates and works with third-party service provider teams that execute Amazon's last mile delivery services. We are seeking a Senior ER Manager to work in our team in Spain that possesses a demonstrated ability to:Quickly assess data, workplaces, behaviours, and relationships to identify risks and gaps in the work environment; Develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; Influence leaders to winalignment, support, and change agents.The Senior Manager will possess significant employee and labour relations expertise, excellent judgment, and highly-developed analytical and communication skills. You will own ensuring that fair, consistent, and transparent employee relations processes are applied at our delivery stations so that we can maintain a positive experience for last mile associates. You will provide guidance to in-country senior leadership teams when introducing programs that foster a positive and engaging relationship with our employees and service providers. Amazon works with and respects the right of employees to establish and join works councils, choose and engage in constructive negotiations. In support of these mechanisms, you will support Amazon with strategic and operational advice in terms of trade unions and works councils.Key Job Responsibilities:The Senior Employee Relations Manager works as part of the senior leadership team, developing and delivering projects and programs whilst ensuring, through a team of local Operations and HR Managers and country Employee Relations teams, the effective delivery of an excellent customer experience.A Day in the Life:Associate Engagement: Develop and assess engagement mechanisms that maintain positive workplace environments for drivers; assess and inform leadership on key areas of improvement both locally and across the network.Labor Relations Advice & Strategy: Identify trends and challenges, predict and mitigate risks, and develop and execute solution-focused strategies and programs.Crisis Management: Work reactively on crisis-oriented issues under extreme time limitations while exercising excellent judgment and leadership.Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience.Analyse and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability todefine and measure success of programs.Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
