Who are we? Avantio is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions to professional holiday accommodation management agencies.
The holiday rental sector is in a phase of transformation and expansion.
Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.
Based in Valencia, with a commercial team in the USA.
What are we looking for? 2-3 years of work experience in sales or customer service.Native English speaker.High level of Spanish.Useful:Familiarity with B2B and sales processes.High level of other languages: Portuguese, German, French, Italian...Attention to detail, strong organizational skills and a focus on the quality of work.Strong social skills.Description: The Customer Success department is a key player, as it is an opportunity generator in customer relationship management.
This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.
Therefore, the main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.
On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.
The Customer Success Manager role will have the following functions:
Customer Relationship Management.Satisfaction, usage and consumption tracking.Identify sales opportunities.Continuous training.Critical problem solving through internal resources: one responsibility of the PSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.Collaborate with marketing by identifying and documenting customer success stories.What we do offer? Stable full-time contract.Training provided by the company.Flexible working hours.Salary: 18 - 22k + bonus.We currently have a hybrid working system, which means that we come two days a week and three days of telework.Possibility to build a long-term career.
We offer you activities, tasks and responsibilities that will allow you to grow professionally and personally.Flexible remuneration plan.Work-life balance: childcare allowance, afternoon off for children's birthdays and support during their first days at school.Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.A dynamic and multicultural environment, with more than 24 nationalities to get to know.Attractive facilities and atmosphere: lounge areas with sofas (ping-pong table, table football...), fully equipped cafeteria (coffee, fresh fruit...) and a roof terrace with interesting views.
We have fun!Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).At Avantio we look for people who identify with our values: we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other.
We want you to make this project yours too!
We provide the necessary tools and opportunities to grow professionally.
You will be challenged so that you can develop your professional career and this will lead to the growth of the company.
In other words, "the sky's the limit".
If all this describes you and you want to work in a young, international company with these values, don't hesitate to apply!
Departamento: Partner Success
Locations: Valencia
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