What's the job? As Night Auditor, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Night Manager.Your day-to-dayBe the warm welcome that kicks off a memorable guest experience!Support the Night Manager in all required tasks.Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.Take and manage guest bookings, up-selling opportunities, and tell them about ways to improve their stay.Handle cash and credit transactions.Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns.Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.Take pride in your appearance and place as a brand ambassador.Always know what events and activities are on the day's schedule.What we need from youBachelor's degree in hospitality or related field.2+ years' experience working in Front Office department.Must be fluent in local language and English, additional languages will be highly valuable.Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.What to expect from usDiscounted international room rates.Meals whilst on duty.Uniform and laundry service.Private health insurance discount.Cool work environment and lots of fun!Room for professional growth in one of the largest hospitality companies.Training programmes and access to IHG's training tool.
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