(Lqu-602) Genesys Cloud Infrastructure Engineer

Detalles de la oferta

Client & Project: We are seeking new talent to join the 52971398 where you will have the opportunity to collaborate in the 'B.
IO Madrid DC' project.
Responsibilities: Assist in defining requirements, designing and building Genesys Cloud components, and testing efforts.Act as a Subject Matter Expert (SME) and manage the team to perform effectively.Be responsible for team decisions and engage with multiple teams to contribute to key decisions about design, setup, and configuration of Genesys Cloud across several modules.Provide solutions to problems for your immediate team and across multiple teams in call center operations based on Genesys Cloud.Expertise Required: Expertise in IT Infrastructure Operations.Design and implement innovative solutions for Genesys Cloud routing, IVR, AI integrations, outbound, and others.Collaborate with cross-functional teams to ensure seamless integration of Genesys with third-party systems like SalesForce, Ms Dynamics, and others.Stay updated with the latest industry trends and technologies to drive continuous improvement in contact center transformations.Contribute to the development of best practices and standard operating procedures for Genesys Cloud deployments.
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Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

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