Help us transform the way Strategic Finance (FP&A) teams work. Abacum is a financial planning solution built specifically for today's tech finance teams. By focusing on automation, collaboration, analysis, and reporting, we transform finance teams from numbers crunchers into impactful decision makers.
Founded in 2020, we are now a company of 80+ employees across the globe, including 25+ nationalities and offices in both New York and Barcelona – oh, and we're remote-friendly, too. We are trusted by finance teams of top tech companies such as Mixpanel, Tier, Lunar, Cabify, Ebury, Fintual, Factorial, and Tul among many others.
So far we have raised $30M+ from some of the world's top investors (Y-Combinator, Atomico, Creandum) and amazing angels such as Justin Kan (co-founder at Twitch and Atrium, Y Combinator), Jenny Bloom (CFO at Zapier and Mailchimp), Ingo Uytdehaage (CFO at Adyen), and Max Tayenthal (co-CEO and co-founder at N26). Our mission is very ambitious, and we can't do it alone. Come join our rocket ship!
We are looking for a Customer Success Manager to join our team!As a CSM, you will act as the go-to resource for our valued customers. You will ensure successful product adoption and retention of key customers in the business. The main priority is to drive ROI/success as quickly as possible for your customer base. You will establish their top goals, understand their problems, and create a customized success plan to help them start achieving their KPIs.
You will take a consultative approach by uncovering each of your customers' use cases to better educate them on the benefits and features of the Abacum platform within the context of their specific workflow. This is a hybrid role out of Barcelona.
Key Responsibilities as Customer Success Manager:Build Trusted Relationships: Develop and maintain strong, long-term relationships with key executives and finance teams, focusing on CFOs and FP&A users. Act as the primary point of contact, ensuring a deep understanding of their needs and goals.Drive Customer Success: Own and influence change for customers by maintaining an obsessive focus on their outcomes. Conduct strategic calls and customized business reviews with management and executive-level stakeholders to drive adoption and success.Be the Ultimate Storyteller: Showcase the compelling impact of Abacum on customers' businesses through engaging storytelling and data-driven insights. Use your narrative skills to highlight the benefits and successes achieved with our platform.Lead Customer Experience: Act as the quarterback of the customer experience, ensuring seamless interactions and positive outcomes. Engage with customers to retain and deepen their understanding of Abacum's product offerings.Collaborate Strategically: Work closely with CFOs, finance leaders, and FP&A users, as well as internal teams including sales, implementation, and leadership.
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