.Ubicación08174 Sant Cugat del Vallès, Barcelona provinciaDescripción completa del empleoJob SummaryThe Contract Billing Automation Program Management Office is leading the migration of HP service contracts from the Legacy platform to the new contractual environment based on SAP S4 BRIM and Service Now (ITSM). The scope includes all contractual engagement from HP both Print (MPS) and PC (MDS).The PMO is managing the different projects supporting the Migrations, from the data preparation, the migration itself and the deployment of the contracts on the new platform, including the identification of required functionality, the testing, the support, and the quality.ResponsibilitiesThe team works closely with many different teams, including D&TO; (IT) PMO, Process Engineering, architects Support and development teams as well as the GSS Markets, and ww or regional central teams such as MOC, delivery, Sales Ops and CMO organizations. The job involves frequent interactions with people located in all four time-zones in the U.S., as well people located in EMEA and APJ. Depending on physical location, early morning or late afternoon meetings may be necessary on a regular basis. Job also entails considerable time on phone working with geographically dispersed teams.Main responsibilities include:Own interaction with Business Program Management by taking accountability for all Service deliverables related to deployment activities including Planning, Testing Training, MTP, warranty support and User Support.Establish success factors with Program and Capability leads and ensure tracking & regular review of the same.Drive process improvements for service offerings in alignment with Stakeholders.Establish strong relationship with Capability Teams (D&TO; )n operational team (CMO) and Market teams (GSS) to ensure optimal integration & execution.Drive KPI implementation and deliverables of the Program.Provide program escalation support to program Stakeholders.Actively engage with management team to ensure best practice sharing and process deployment consistency.Education & Experience RecommendedFour-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.Preferred CertificationsProject Management Professional (PMP)Knowledge & SkillsChange ManagementCustomer Relationship ManagementData AnalysisKey Performance Indicators (KPIs)Milestones (Project Management)Process ImprovementProject DocumentationProject ImplementationProject ManagementProject SchedulesCross-Org SkillsEffective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer CentricityImpact & ScopeImpacts large functions and leads large, cross-division functional teams or projects