The Loyalty Operations Trainee will support the day-to-day operations of our loyalty program. This role provides a unique opportunity to gain hands-on experience in loyalty management, customer service, and program development. The trainee will work closely with the Loyalty Operations team to ensure the smooth execution of loyalty initiatives and enhance member satisfaction.
Key Roles and Responsibilities:Program Support: Assist in the administration and operational aspects of the loyalty program, including member enrollment, profile management, and point accrual/redemption processes.Customer Service: Address members' inquiries, assist with the creation of tickets and follow up on technical issues.Marketing Support: Assist with the configuration of loyalty promotions.Fraud: Assist with the investigation of potential fraud cases.Reporting: Suggest improvements based on data insights.Training and Development: Identify training material needs and support with the creation of job aids.Developments: Support with testing of new loyalty developments.Competencies and Skills Requirements:Strong interpersonal and communication skills.Excellent organizational and multitasking abilities.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Basic understanding of hospitality systems is a plus.Requirements and Qualifications:Minimum Education: Currently pursuing or recently completed a degree in Hospitality Management, Business Administration, Marketing, or a related field.Minimum Experience: Previous internship or work experience in hospitality, customer service, or marketing is an advantage but not required.Language Skills: Must be fluent in English. Additional language(s) are a plus.Required Certificates: N/A
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