Radisson Hotel Group, one of the most dynamic hotel companies in the world, is looking for a trainee in the Loyalty Marketing Department.
KEY RESPONSIBILITIES: Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand. Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program. Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team. Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members. Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC. Support loyalty managers in monthly reports and presentations preparation around loyalty activity. Establish and maintain an archive of presentations, marketing materials, and communications accessible to all internal stakeholders under the central Intranet website. Maintain up-to-date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters. Work with the Digital Marketing team to set up online offers. Support hotels with Loyalty queries or questions related to Loyalty. Support B2B Loyalty team with operational tasks and database cleanup. Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO. A SUCCESSFUL CANDIDATE IS (A) / HAS: Enrolled in a school program in order to be eligible for the internship. Fluent knowledge of English both written and spoken. Proficiency in English and excellent writing skills. Good communication and social skills. Good team player. Trustworthy. Well organized with an eye for detail and able to keep deadlines. Flexible and co-operative. Excellent computer skills (Microsoft Office, mainly Excel, Word, PowerPoint). Flexible and has an innovative approach to working. Able to work under pressure and independently.
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