Loss Mitigation ManagerPalmaPalma, Balearic Islands, ESHBX Group is the world's leading technology partner, connecting and empowering the world of travel.
We're game-changers, disruptors, and the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide.
We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
Our people, Team HBX Group, are the beating heart of the company, and we encourage them to 'move fast, dream big, and make the difference' every day.Purpose:Lead QC mitigation team to ensure an efficient organizationControl QC mitigation processes to ensure quick and high-quality case managementProvide support to the QC mitigation tasks, including Loss Negotiation & Booking amendments, to minimize company losses & litigationsProvide proper visibility on demand and capacityNumber of direct reports (FTEs): 6 (4 TLs + 2 agents)Geographical reach: WorldwideTarget: Reduce the Loss Ratio (Losses/TTV)Accountabilities & Weighting:Manage priorities to ensure Mitigation's SLA is accomplished – 15%Ensure all processes in place are properly followed by all the team – 15%Second point of escalation for Mitigation cases (1st point is the Team Leader) – 20%Coordinate the resources to ensure quick and high-quality repliesEnsure a proper prioritization to focus on more relevant lossesManage the complexity of different systemsManage the escalations from other departmentsManage the relationship with our internal partners and external stakeholdersWork with diverse teams & cultures across all regionsSupport a culture of improvement and high performanceRequirements:5 years of experience in a similar positionExperience using Tableau and Microsoft Office, especially ExcelOrganized, proactive, with good Project Management skillsVery good level of English and SpanishYou will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider.
We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package, you will be able to work:Within an innovative, engaging, and multicultural environmentHave the opportunity to build strong and lasting business relationships and friendships from around the worldHave the opportunity to develop your career locally or within one of our beautiful working locations across the globe#J-18808-Ljbffr