[Lok725] - Technical Ads Support W/ A Native Level Of German

Organization: Function: - What's your mission?Own and drive query resolution through collaboration with in-house Product Operations Eng groups to resolve all types of generic, technical, or product queries.Drive overall customer satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.Partner with in-house technical specialists to educate advertisers on product features and common issue types.Requirements: - Who are we looking for?Availability to start on September 1st.BA/BS degree or equivalent practical experience.Language:Write and read German language fluently.Proficient level of English.Minimum 1-2 years of digital advertising or technical customer support/operations experience.Preferred experience in a Contact Centre/Service program for any advertising tech company.Prior customer support experience as an in-house team is highly desirable.Fluent with any social media products usage and basic understanding of digital advertising.What we offer?Flexible work schedule (2 days from home and 3 office-based).3 weeks to work from anywhere per year.Mapfre Medical Insurance.Ticket restaurant AND/OR gym pass.1,200 € annually for perks. The employee decides which.Do you need more info?Luciano Geraci - (+34) 93 231 00 00 (32)
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