Overviewnscglobal's Head of Global Logistics Management is a critical element in ensuring customers receive their hardware at the right place and time, prepared correctly.
With around 50% of nscglobal revenues based on network hardware sales, increasingly complex global network deployment programmes, and global hardware replacement support services, this is a key role directly impacting revenue, profitability, and customer satisfaction.
The role is focused on ensuring that all elements of logistics, including logistics, inventory management, warehousing and depots, staging and preparation, reverse logistics, and import/export management, are available and delivered to a high quality.
Considering the significant growth nscglobal logistics has experienced, this role is about bringing radical change to deliver the infrastructure and quality that will support this function into the future.
ResponsibilitiesStrong customer-facing skills from customer tender to business integration into NSC.Work as part of multiple project teams.Deliver on time and within budget, ensuring all SLAs are met and exceeded.Manage various 3rd party carriers across the region and bring in best-of-class providers, processes, and systems that attract and retain customers.Ensure compliance with all regulatory bodies and laws, ensuring goods travel safely and quickly without hindrance.Act as the interface with senior stakeholders to develop regional service offerings.Utilize data to inform better business decisions and actions.Develop, critique, and present proposals and reports, with supporting business cases.Oversee and manage the entire supply chain process from procurement to delivery.Develop and implement effective strategic plans to improve supply chain operations.Be responsible for people development, HR-related issues, and recruitment.Travel to customer offices and third-party providers as required, especially during customer transitions.QualificationsDetailed logistical knowledge around movements within the EU, especially following Brexit.A Logistics Distribution and Supply Chain background is essential.Strong customer skills.A background in delivering large-scale customer transactions.Degree educated - advantageous.Minimum of 5+ years in Warehouse/Operations Management experience.Experience in IT hardware logistics distribution - advantageous.Knowledge of freight forwarding, customs, and import/export processes beneficial, particularly IOR/EOR experience.Previous experience as a Warehouse Manager, Site Manager, Depot Manager, General Manager, Regional General Manager, or Head of Logistics.Global experience and/or perspective with a passion for sustainability.IOSH / NEBOSH certification - desirable but not essential.Experience managing a P&L up to £2M and monitoring costs.Track record in successfully delivering high levels of service through various 3rd party carriers.Proven project management skills with successful delivery.Results-driven and commercially focused, with the ability to identify 'up-sell' opportunities.Actively manage and escalate risks, issues, and dependencies, constructing suitable action plans.Industry experience in a management role.Utilize data to identify risks and opportunities and develop new ideas and concepts.
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