Logistics & Customer Feedback Analyst

DescriptionTeleperformance Spain is looking for a Logistics & Customer Feedback Analyst,Tasks:Analyze and keep track of buyer feedbackSummarize and provide highlights of feedbackTest and check reverse orders to improve process of return or refundCompetition Benchmask as buyer experienceChange of status for orders coming from other Logistics department.RequirementsEnglish B2 (spoken and written)Presence in MadridKnowledge of excel (level of pivot tables, analysis, formulas type: search V)Proactivity, willingness to learn, assimilate new concepts (many continuous and last minute changes or small tasks).Previous knowledge of logistics or customer voice in marketplace or ecommerce is appreciated.Benefits38,5h per week, Monday to Friday, temporary contract"Convenio" (agreement) Salary + language plusReferral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)Temporary Contract.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.Job SummaryID: CB6A18ED66Department: AR_LGType: full time