.Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It's why we're so driven to connect passion with purpose.
Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.ComAbout the jobThe Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders.
This position ensures that projects are completed within defined scope, quality, time and budget.
The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.ResponsibilitiesLead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape.Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).Onboard BAU operational team in the project.Prepare Payroll Calendar and Trusted Source List.Provide needed accesses to client and Operations team members.Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).Coordinate and lead client and BAU Operations trainings to ensure readiness for go live.Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.Direct and plan the work, objectives, and resource models for transition to Operations activities.Identify and communicate project risks.Monitor delivery of the transition within agreed scope, quality, time and budget.Prepare hypercare period.Main goal: successful transition from Project to BAU services for client and Operations teams.Experience and skillsWorking experience in HR and Payroll services delivery/operations.Payroll experience.Experience in coordination between different stakeholders within an organization.Strong communication skills, with previous customer-facing / liaison experience.Good English, Spanish skills written and verbal (additional language is a plus)