BNP Paribas is an international bank with leading positions in the European market.
It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe.
The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.
The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carry out their projects by providing financing, investment, savings, and insurance services.
The entity has a network present in 56 countries.
BNP Paribas is a leading European bank in terms of Cash management activity.
Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain.
This is an activity acting for corporate clients in respect to their cash management services and products.
CIB Cash management's objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers' satisfaction.
EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.
To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organization implementation, based on new skills, new processes, and on a new IT set-up.
MISSIONAs Cash Management specialist, your role is to guarantee and act as a specialist for the delivery of local eBanking Cash Management and specific local services to clients, ensuring E2E accountability on local/regulatory requirements for implementation, maintenance and support while protecting the interests of the client and the bank.
RESPONSIBILITIESBe responsible/accountable for the setup of the Cash Management local eBanking implementation, post-implementation & maintenance processes.Be responsible/accountable for the Cash Management local services.Ensure local regulatory requirements are addressed when delivering local eBanking Cash Management Services to clients.Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising.Ensure training of clients on the implemented solutions.Ensure clients' satisfaction during the whole implementation, post-implementation & maintenance processes.Follow-up incident resolution, analysis of client's feedback and actions to implement and ensure complaints are properly managed.Follow the internal control framework to ensure reliability and traceability of the work done.Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools.Share skills and expertise within the Servicing environment and beyond (cross and up-skilling). REQUIREMENTSEXPERIENCECompletion of BAU Cash Management products.Excellent technical knowledge of payment/reporting file formats, e.g.
ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channel.Understanding of different types of domestic and cross-border cash management and liquidity management products.Good understanding of domestic and cross-border payments types, e.g.
ACH vs RTGS, settlement processes and methods.Cash Management risks and procedures.Project management methodology (problem clarification, meeting organization, presentation, reporting).Proficient in technical aspects related to cash management.
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