Are you an experienced Delivery Lead professional? Are you passionate about automotive, and would you like to work with prestigious brands?MSX International has the job for You!At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.The RoleAs a Delivery Leader your commitment will be to deliver the highest value quality to the clients and stream the continuous improvement within MSX organization. You will foster standardization based on innovative digital solutions and act as the primary interface between clients and stakeholders.Participate actively in people management related queries and secure and monitor performance across the local Value Stream and maintain a partnership with local / regional / global client leadership in sales phases.On a daily basis, the Local Delivery Leader will:Quality Delivery: Ensure the highest quality delivery of value to current business/customersDesign and Delivery Management: Oversee the design, supply, setup, and delivery management of new business across the value stream at the local levelValue Stream Delivery: Drive the local value stream delivery to meet local targets (aligned with regional and global goals)Continuous Improvement: Implement lean and continuous improvements across the value stream deliveryFeedback and Innovation: Provide feedback to the regional/global delivery manager on solution development opportunities based on customer interactions and industry knowledge, fostering innovationPre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phasesPeople Management and Quality Management System: manage people, establish targets, conduct performance reviews, and monitor employee engagement. Also, oversee project delivery according to the MSX QMS and address corrective actionsBuilding business cases to demonstrate Return On Investment (ROI), knowledge in feasibility studyCollaborate, communicate, support and share best practices with the Delivery Leaders across all the marketsIn your first 90-days you will:Attend our corporate inductionBe introduced to our Purpose, Vision and MissionLearn our Values and Behaviours and embed them into your roleBe set goals and objectives aligned to the MSX strategyReceive full training on Consumer Engagement main solutionsAbout YouYou have at least 5 years of experience as a PM in call center operation or consumer satisfaction project (automotive industry is a plus)You have People Management skills and managed big teams up to 20-30 peopleYou have relevant experience in process improvements and lean experienceExcellent communication skillsBachelor's Degree or equivalent work experienceMS Office365 applications (PowerPoint, Word and Excel)Spanish language skills on C1 or native levelEnglish language skills on C1 or business excellent levelAbility to communicate empathetically on various levelsAbility to optimize the planning of resourcesPrevious experience in Profit & Loss Management and Forecasting is a plusAbility to plan actions on training and coaching for his own domain CommunityCertification as Project Manager related to Customer Relation Centers or COPC is a plusWhat's in it for you?When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion organisation who takes pride in our diverse workforce.Working pattern and location40 hours per weekCompany carMSX laptop and cell phoneIndefinite contractHybrid work: Flexible working environment, including work from home days25% to 50% possible mobility for business tripsAbout MSX:With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:Parts, Accessories & Service PerformanceActionable InsightsDiagnostics & Repair EnhancementWarranty and Repair EfficiencyTechnical InformationLearning SolutionsBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing worldThe MSXI MissionTo harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutionsThe MSXI VisionTo enhance every journey in the world of mobilityPlease be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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