Are you an experienced Delivery Lead professional?
Are you passionate about automotive, and would you like to work with prestigious brands?
MSX International has the job for you!
At MSX, we exist to empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
The RoleAs a Delivery Leader, your commitment will be to deliver the highest value quality to the clients and streamline continuous improvement within the MSX organization.
You will foster standardization based on innovative digital solutions and act as the primary interface between clients and stakeholders.
On a daily basis, the Local Delivery Leader will:
Quality Delivery: Ensure the highest quality delivery of value to current business/customers.Design and Delivery Management: Oversee the design, supply, setup, and delivery management of new business across the value stream at the local level.Value Stream Delivery: Drive the local value stream delivery to meet local targets (aligned with regional and global goals).Continuous Improvement: Implement lean and continuous improvements across the value stream delivery.Feedback and Innovation: Provide feedback to the regional/global delivery manager on solution development opportunities based on customer interactions and industry knowledge, fostering innovation.Pre-Sales and Sales Support: Support for the local/regional/global client leader during pre-sales and sales phases.People Management and Quality Management System: Manage people, establish targets, conduct performance reviews, and monitor employee engagement.
Also, oversee project delivery according to the MSX QMS and address corrective actions.Building Business Cases: Demonstrate Return On Investment (ROI) and knowledge in feasibility studies.Collaboration: Work with Delivery Leaders across all markets to communicate, support, and share best practices.In your first 90 days you will:
Meet everyone in our team.Attend our corporate induction.Be introduced to our Purpose, Vision, and Mission.Learn our Values and Behaviours and embed them into your role.Be set goals and objectives aligned to the MSX strategy.Receive full training on Consumer Engagement main solutions.About YouYou have at least 5 years of experience as a PM in call center operation or consumer satisfaction project (automotive industry is a plus).
You have people management skills and have managed big teams of up to 20-30 people.
You have relevant experience in process improvements and lean experience, along with excellent communication skills.
A Bachelor's Degree or equivalent work experience is required, as well as proficiency in MS Office365 applications (PowerPoint, Word, and Excel).
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