DHL Supply Chain Valencia Center of Excellence offers numerous job opportunities to start or further develop your career in the logistics sector. Join us in an international, multicultural CoE in Valencia where diversity is our DNA: 22 nationalities, more than 15 languages, 51% women, 5 generations.Is Logistics your passion?Then your future is in DSC Valencia Center of Excellence! Great place to work - Top Employer.We are looking for a Head of Account:Role PurposeLeadership of the account to orchestrate the customer's supply chain through an effective customer partnership.Responsible for building, leading, developing, and motivating a world-class account team.To drive value creation across the customer supply chain, unlocking value for the customer and DHL.To ensure service excellence through a culture of continuous improvement and an engaged team.To lead and continue to develop a strategic program of change for the customer to support customer strategic and business objectives together with supporting the development of the LLP product.Key Tasks:Build and maintain strong working relationships within the customer's business to ensure all targets are met.Develop/achieve agreed budget, revenue, and profit.Review and manage key performance indicators (KPIs) to meet contractual terms and DHL expectations.Develop effective plans for business and development of customer account.Create a culture of continuous improvement.Create and maintain a positive working environment.Change management leadership, coaching, and developing employees.Review effectiveness of planning, operational, and IT teams to ensure that quality of service delivery is maintained; continuous improvement is clearly demonstrable and cost-down targets are achieved.Ensure the customer's diverse business units are managed and serviced in terms of their logistics requirements.Requirements:5 years senior management experience within operations in supply chain.Effective experience in temperature-controlled transport.LLP/4PL experience at leadership levels an advantage (size, scope & effectiveness).At least 5 years senior account management experience (customer facing).Operations management with P&L responsibility (strong business and commercial acumen).Effective organization skills with the ability to manage delivery of activities through multiple stakeholders.A proven change leader with a highly self-motivated mindset for excellence & innovation.Knowledge of sector customer trends and needs.Requires 25% national/international travel.University degree (national & international).English and Spanish proficiency; desirable other languages.#J-18808-Ljbffr
