We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015.
Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch, and Deliveroo, our team is made up of A-players from across the travel and technology industries.
Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired.
We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion—to connect people in real life in an enjoyable and sustainable way.
TravelPerk are innovators.
During the last year, we have welcomed and acquired the likes of Click Travel, NexTravel, and Albatross to the team.
From TravelCare to FlexiPerk and of course GreenPerk, we are shaping the future of the industry.
Our team continues to emerge stronger as we adjust to the new normal—and that's where you come in!
If you're ready to take off with us, keep reading!
What you will doOwn a portfolio of SMB Customers and develop a high level of customer engagement with your contact and key decision-makers within your accounts.Gain a deep understanding of your customer's business and leverage this information to ensure that the customer maximizes their usage of TravelPerk.Identify growth opportunities and develop your portfolio by adding new business opportunities.Leverage data analytics to provide clients with regular business reviews, reports, and presentations to senior stakeholders.Be an expert on the portfolio of TravelPerk products to meet & exceed quarterly targets of Up/Cross-selling.Develop strong relationships with your clients that will shape their business travel programmes.Identify common problems within each account and develop strategies to solve issues in a timely manner while creating methods to ensure long-term solutions.Act as a key contact between the internal TravelPerk teams and the Account Management Team to ensure product integrations during roll-outs are as smooth as possible.Effectively prioritize your time in order to maximize impact in key business areas.What you need to haveNative or near-native level of English.Minimum 1-2 years of account management or customer success experience.Background within a SaaS or travel-tech business is a big plus!Outstanding presentation & communication skills and the ability to build deep relationships.Great prioritization and time management skills.Result-oriented mindset while keeping customer satisfaction as your top priority.Great ability to analyze and translate data for your customers.Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.Honest, open and trustworthy: your peers and managers can trust you.
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