Job Summary: The Flight Attendant is responsible for ensuring the safety, security, and comfort of airline passengers. The Flight Attendant provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.
Supervisory Responsibilities: None.
Duties/Responsibilities: Participates in pre-flight briefings to discuss flight details, weather, and service plans.Performs pre-flight safety checks.Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards.Ensures food, beverages, and other supplies are on board and sufficiently stocked.Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.Provides instruction on safety/emergency procedures; demonstrates the proper use of seat belts, oxygen masks, and flotation devices.Delivers in-flight food and beverage services, collecting payment as required.Answers passenger questions about flight information (time, service, aircraft details, weather, delays, etc.).Responds to any in-flight emergencies by providing necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents.Assists passengers with safe and efficient exit of the aircraft.Prepares flight reports.Maintains current awareness and knowledge of established airline safety and security guidelines.Performs other related duties as assigned.Required Skills/Abilities: Excellent customer service and verbal communication skills.Ability to present a calm demeanor and to give clear instructions particularly during emergency situations.Ability to manage unruly or disruptive passengers.Knowledge of applicable airline safety and security guidelines and regulations.Education and Experience: Must be 21 years of age.High school diploma or equivalent required; fluency in multiple languages highly preferred.At least two years of experience in a related customer service or hospitality role required.Training in First Aid and CPR required.Background check and security clearance may be required.Physical Requirements: Prolonged periods of standing and moving through an aircraft cabin, which may include in-flight turbulence.Must be able to lift 25 pounds, with occasional need to lift up to 50 pounds.
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