DESCRIPTION This role will be focused around providing an outstanding level of customer service through a new, exciting and innovative proposition our client has launched. In order to take the customer experience to the next level, we are providing an online 'go into store' experience, allowing the shopper to have their questions answered from home instantly through a one-way video call with our helpful staff. In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range. You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale. Your primary focus will be supporting customer enquiries via the online traffic. You may also be required to support in assisting inbound telephone sales enquiries. The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.
Main Duties and Areas of Responsibility:Maintain an expert understanding of productsDemonstrate products and featuresIncrease sales and therefore market share through your interactionsWork in a collaborative manner with other Experts and Sales teamsAnswer queries efficiently and confidentlyIncrease conversion rate from query to purchaseDecrease query handling timeFeedback and share best practicesKeep up to date with competitor products and use this to convert salesCapture and report all relevant data on a daily basisDrive brand awareness and advocacyBuild meaningful customer relationshipsProvide a positive and memorable experience to each customerWhat we offer:Long-term contractFull time, 39 hours/weekMonday to Friday 15:00-24:00Salary: 23,000 euros gross/year + up to 4,000 euros gross/year + night bonusPrivate medical insuranceInternational and dynamic environment in BarcelonaHigh possibilities to further grow inside the companyEmployee discountsPerson Specification:Previous customer service experiencePersonable and energeticStrong communication skillsEager to tackle challenges and changePassion for technologyMotivated by sales and customer serviceComfortable working in a training and sales environmentFriendly and have an engaging personalityComfortable demonstrating on a one-to-one and group basisAble to work as part of a teamSelf-motivatedCompetencies:Considers the customerCommunicates effectivelyMakes the right decisions and solves problemsGoal oriented to achieve resultsVisualize success and plans to succeedWorks collaboratively towards a common purposeNative level speaker of Spanish with fluent English
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