.Role Overview: The Retention Business Analyst will play a key role in administering the operations, reporting, and processes that drive McAfee's retention activities. You will assist in the planning of retention marketing activities and provide regular reports/presentations on key operational and strategic performance indicators. You will have a transversal role and serve as a go-to partner to all cross-functional internal stakeholders, facilitating alignment between global and local internal teams dedicated to marketing, legal, customer support, finance, product, engineering, and other functions.About the Job:Prepare regular business reports and presentations that show the retention business performance of KPIs and performance against plan/targets.Enhance and improve our recurring reporting decks (weekly, monthly, quarterly, and annual) and ad hoc presentations, in coordination with functional stakeholders on the team.Organize business activities such as team calls and business planning sessions.Understand and monitor the marketing budget including planning and estimating project costs. Participate in the annual budget and planning process.Design, develop and maintain core marketing operations processes to support collaboration and communication throughout the marketing and operations teams.Provide operational support to major projects as requested by management.Play a central role in the retention business - know the ins and outs of the retention business metrics and what customer attributes and behaviors drive changes to the metrics.You will work cross-functionally with the marketing, finance, and analytics teams in Canada, Europe, India, and the United States.About You:Preferably a Bachelor's degree applicable certification or equivalent.2+ years' experience in a marketing or project management role.Must be fluent in English.Expertise in Excel is a must.Tableau mastery is a huge plus.Office suite (PowerPoint, Word, Outlook) knowledge is preferred but not required.Highly organized, great attention to detail, and deadline driven.Ability to structure/work on exploratory problems, with an innovative approach and creative solutions.Strong analytical thinking and problem-solving skills.Ability to work independently and proactively, identifying issues and raising them to management, as well as offering potential solutions.Must be comfortable with uncertainty. Flexibility to changing priorities and timelines is key.Self-starter with an inquisitive personality who constantly enjoys trying new things.Strong partnership and communications skills across organizational levels and departments.Able to work with different business units, across multiple time zones and countries, to communicate findings and practices company-wide.Must be self-motivated with a can-do attitude and collaborative work style.Proven ability to implement process improvements and be a hub for team efficiency
