.About Tymit At Tymit our mission is to give people the self-confidence to live life to the fullest by offering them credit that's smart, flexible and honest. That's why we launched the world's first instalment credit card – and why we're now partnering with only the most iconic brands to bring the next generation of instalment experiences to their customers. We believe that everyone deserves financial peace of mind, that credit should only work for you, and that tech will continue to transform the way to shop, pay and manage our spending. Our talented team is based in the UK and Spain and we're all committed to creating a diverse, fun work environment, with collaboration and the customer at the core of everything we do. Following our £23m Series A round, closed in October 2022 and led by Frasers Group, we're focused on our next phase of growth - and creating the future of instalment experiences. Compensation & Perks The salary range of this role is EUR 29,000 - EUR 34,000 per annum, depending on experience. 26 days of paid holiday plus bank holidays. Your birthday off. Private health insurance. Budget for home office set up. Monthly home working allowance. Additional days to attend conferences and workshops related to technology and/or events related to Tymit's industry and sector. Flexible working hours. Referral program. Position Overview We are looking for a resourceful and ultra-organised Live Operations Specialist, with strong analytical skills to join our core Operations team. The ideal candidate has a sharp eye for details and instinctively raises awareness when potential problems arise, accurately identifying problems, conducting preliminary root-cause analysis and bringing forth solutions. You'll help to scale our operations by learning the business, identifying opportunities, and supporting on a diverse set of projects while maintaining and improving on quality and speed metrics of Tymit's service, ensuring a smooth and successful UK launch of our product in the next coming months. You will act as the main point of contact between the Customer Operations, Founding Team and our Madrid Engineering team to ensure alignment and collaboration, and establish a closed-loop feedback process with all stakeholders. You will follow a shift pattern of 7am to 4pm, 9am-6pm and 1pm-10pm on a rotational basis, five (5) days a week between Monday and Friday, as required. Your manager will inform your team's rota thirty (30) days in advance, also allocating one week in every four weeks as on call. If weekend work is required due to business needs we will endeavour to give thirty days notice, in the event of weekend work time of in lieu will be given. During your time at Tymit you will Monitor the quality, performance and efficiency of Tymit's service. Troubleshoot technical customer issues, documenting problems and seeing them through to resolution