The Lifecycle Project Manager at Advantage Communications Group is responsible for ensuring the seamless and successful transition of our Enterprise customer's data and voice networks. In collaboration with the client, sales team, and service providers, the Lifecycle PM is responsible for the management and general support of Advantage's customers including implementation of service-provider orders, maintenance, repair, and MACD (Move, Add, Change, or Disconnect) services around the globe as well as day-to-day support needs and billing inquiries.
RESPONSIBILITIES Work in partnership with Sales to facilitate a smooth transition to the implementation phase of the engagement and ensure Sales is aware of any escalations with the project.
Conduct welcome calls with customers to outline key milestones, review products/services, assess project requirements and special needs.
Chair structured project process meetings with formal Agendas and Minutes to formally document all aspects of the project.
Interface directly with the service provider provisioning teams to ensure delivery of services to manage delivery intervals, processes and escalate as needed.
Ensure Sales is aware of any escalations or issues with the project.
Communicate with customer's senior-level management regarding project status, risks, conflicts, and other implementation constraints.
Maintain and continually update your order management and service provider records in our proprietary CRM, Command Center/Liaison.
Provide a single point-of-contact for our customers, whether it is installing, maintaining or handling general inquiries into their service.
Simultaneously manage multiple project implementations.
Support the management of move, add, change and disconnect orders through Command Center/Liaison.
Work with the Triage team for any open customer issues.
Utilize the ticket system in Command Center/Liaison to open and manage tickets to closure.
Introduce and onboard our customers to Command Center.
Deliver a superior implementation experience for our customers.
Develop and deliver progress reports, requirements documentation and presentations to various audiences, including project team, sponsors, CIO and key stakeholders.
QUALIFICATIONS Strong organizational skills with the ability to document activities, anticipate problems, plan schedules and monitor performance per priorities and deadlines.
Strong communication, customer service, analytical and leadership skills with ability to present professional demonstrations at all levels competently and confidently.
Proficient understanding of Telecom industry including data, voice, cloud, etc.
Experience working with Telecom & IT Vendors and Managed Service Providers.
High degree of initiative.
Ability to self-manage with minimal supervision.
Excellent time management and interpersonal skills.
Able to manage multiple customers simultaneously and switch tasks based on shifting priorities.
Proficiency with Excel, Visio, PowerPoint and SharePoint.
EDUCATION & EXPERIENCE Bachelor's degree or equivalent experience in Telecommunications.
Minimum of 8 years in telecommunications project and service delivery management.
Experience with Voice and Data Service, SD WAN, UCAAS, Cloud and IT Security.
PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer.
Occasional travel may be required.
CLASSIFICATION & LOCATION Full-time
Hybrid in Barcelona, Spain
2 days in the office; 3 days remote
REPORTS TO Manager, Project Management - Europe
Advantage provides salary commensurate with experience and achievement.
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