Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.
We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.
By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.
We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.
We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
ServiceNow is looking for a Global Account Director to lead and coordinate activities with Telefonica.
You will be responsible for achieving growth targets and overseeing executive relationship management for assigned accounts and leading virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role: Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow.Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams.Oversee growth of global accounts, including development and deployment of worldwide resources.Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.Develop a clear roadmap and build capabilities across our clients and ServiceNow teams to promote an outstanding customer experience.Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services.Qualifications
To be successful in this role you have:
10+ years of experience in client management, aligning account strategies to revenue opportunities.5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management.Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations).Experience exceeding sales targets.Experience leading a virtual or matrixed team.Understanding of broad, macro-level business IT needs for a prospective client.Good knowledge and experience of working with Telefonica as a Global Account.Travel up to 50%.Additional Information
ServiceNow is an Equal Employment Opportunity Employer.
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