Locations: Huesca AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key Job Responsibilities Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility.
This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
Provide assistance to contractor or data center engineers to deploy new equipment, such as building racks, cabling, and other tasks as necessary.
Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.
Required Skills An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
An aptitude for troubleshooting and problem-solving complex issues.
Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
An ability to follow procedures, system documentation and track issues through appropriate entries into a Trouble Ticket system.
Prioritize appropriately in a complex, fast-paced environment.
Willingness to take ownership for technical issues brought by the customer base.
Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.
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