Proceso de selección continuo.FuncionesPOSITION DESCRIPTIONReporting to the Regional Client Services Team LeadUnder direct supervision and responsible for providing basic support to IT users.Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems.Using remote control software, you will provide onsite and cross-border support (EU).Conduct regular interaction with IT users using basic customer service skills and communication skills.Participate in IT projects and work collaboratively with project team members.Work with other support functions on projects and activities related to IT.Liaise with partners and vendors on IT related user support.Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained.KEY RESPONSIBILITIESPerform basic incident and problem analysis as required to resolve incidents and requests.Perform hardware and software change requests as assigned.Perform implementation support as required.Attend end user meetings as requested to provide local support to users.Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level.Install and maintain local infrastructure as required.Deliver assigned IT and business project initiatives.RequisitosSKILLS AND KNOWLEDGEDemonstrable years of IT experience including technical customer support role.
Solid familiarity with desktop applications, including the following:MS Office 365 suiteWindows 10/Windows 11Remote support software tool BomgarServiceNow ticketing toolLocal client configurations including SAP etc.Remote/wireless access connectivity configuration and maintenanceZscaler and CyberArkSCCMWell developed skills in the following areas:Basic troubleshooting and problem analysisGood oral and written communications in English and SpanishCustomer Focused service skillsPresentation skillsWillingness to follow instructions and proceduresBe a team player and independent #J-18808-Ljbffr