Who we are: Amazon is focused on ensuring its associates can work in a safe, quality-focused environment. Our learning teams are responsible for delivering and providing safety compliance, process, and onboarding training to ensure that our associates are set up for success. The learning specialist role is focused on managing a team of trainers to execute the learning offer to our associates and managers. The role works closely with the learning manager to partner with operations to ensure our customers' needs are met. An Amazon Fulfilment Centre (FC) is a dynamic and challenging environment. You will be very close to the action and spend most of your time on the warehouse floor with the teams who make our FCs great.
Your Responsibilities: Developing training plans which minimize disruption to operations and ensure training is of high quality.Auditing the quality of training/coaching and putting actions in place when necessary.Planning and executing the recruitment and training of the best instructors.Ensuring positive and effective collaboration between the learning team and other stakeholders.Managing a team of Trainers and supporting them with their career development.Analyzing and interpreting metrics to identify areas for improvement.Providing training to the learning team on changes to learning materials/processes.Acting as a proxy in the absence of the learning manager.Contributing to the development of EU-wide training material or processes. Basic qualifications: Bachelor's degree.Collaborative approach.High standard of verbal and written communication skills.Self-starter with the ability to influence senior stakeholders.Previous experience of delivering training and coaching employees.Actively seeks opportunities to positively impact beyond the area of responsibility.Enjoys working in fast-paced environments and to tight deadlines.A scientific approach to assessing the effectiveness of training interventions. Preferred qualifications: Ability and initiative to understand the business needs, analyze issues, and drive solutions.Capacity to bring clarity to complex situations.
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