At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
The Senior Director, Service Solutions Strategy, Surgery, will lead the development and execution of customer-first strategies and global governance of service capabilities across our Surgery products. This pivotal role involves collaborating with various teams to ensure alignment with the strategic roadmap for customer success, leveraging best practices, and fostering knowledge sharing across the sector. As a strategic leader, you will serve as a trusted advisor to platform Service Solutions heads and regional Surgery service leaders, partnering with cross-functional teams to drive alignment and achieve strategic goals. This role demands a self-starter who thrives in a dynamic, complex, and high-energy environment, eager to accelerate initiatives, and continuously learn and innovate. You will represent Surgery Services on the Global Service Council, focusing on enhancing cross-cutting service capabilities for MedTech.
Key ResponsibilitiesCollaborate with service and commercial leaders to craft and communicate surgery service solutions strategic priorities.Lead the monthly Surgery Service Solutions leaders meeting.Identify and invest in key strategic initiatives based on business needs.Represent Surgery Service Solutions in key platform and service strategic initiatives.Integrate data from diverse sources to provide critical user insights for strategic planning.Develop and execute strategies for technology, business, and market needs.Lead complex transformational initiatives, including the use of AI and OUS support capabilities.Oversee program management resources for critical initiatives.Supervise the Head of Surgery Service Commercialization to ensure service selling requirements are met.Govern business systems, including the transition from MD S&R/SFDC to MS Dynamics (Project Butterfly).Design and execute stakeholder engagement and change management plans.Facilitate workshops and discussions to drive strategic decisions.Make recommendations for innovative solutions to improve customer satisfaction and patient outcomes.Develop and present senior-level presentations on Service Solutions strategies.Track and report business outcomes and value/benefits realized.Provide project management support for critical strategic initiatives.Ensure confidentiality of vast amounts of sensitive data.Leadership CharacteristicsMotivates, inspires, and influences others to achieve results.Fosters a culture of innovation and inclusion.
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