Level One Technical Support Staff - Hospitality IndustryOolio/Swiftpos is a leading provider of technology point-of-sale solutions for the hospitality industry. With a strong focus on innovation and client-centric service, we are committed to empowering our customers with the tools they need to succeed in today's competitive market. Join our dynamic team and be a part of our continued growth and success. We are seeking dedicated and technically proficient Level One Technical Support Staff to join our growing team in the Philippines. In this full-time role, you will be responsible for providing first-line technical support to our valued customers predominately in the Stadia space ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesRespond to incoming support requests from clients, efficiently troubleshooting and resolving technical issuesProvide remote and on-site assistance to clients, guiding them through the use of our software and hardware productsMaintain detailed records of all support interactions and follow up on outstanding issuesCollaborate with the wider technical team to escalate complex issues and provide feedback to improve our products and servicesParticipate in ongoing training to stay up-to-date with the latest technologies and industry trendsWhat We're Looking ForRelevant technical qualifications or certification in IT support or a related fieldAt least 1-2 years of experience in a customer-facing technical support role, preferably within the hospitality industry; previous experience supporting a Point of Sales business would be highly regarded.Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical problemsExcellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical usersFlexibility and adaptability to work within a fast-paced, dynamic environmentA passion for providing exceptional customer service and a commitment to continuous learningWhat We OfferCompetitive salary and performance-based bonusesOpportunities for career growth and professional developmentComprehensive health and wellness benefits, including medical, dental, and vision coverageA collaborative and supportive work environment with a focus on work-life balanceApply now and take the first step towards an exciting and rewarding career with Swiftpos Global Pty Ltd.#J-18808-Ljbffr