Level One Technical Support Staff - Hospitality Industry Oolio/Swiftpos is a leading provider of technology point-of-sale solutions for the hospitality industry. With a strong focus on innovation and client-centric service, we are committed to empowering our customers with the tools they need to succeed in today's competitive market. Join our dynamic team and be a part of our continued growth and success. We are seeking dedicated and technically proficient Level One Technical Support Staff to join our growing team in the Philippines. In this full-time role, you will be responsible for providing first-line technical support to our valued customers predominately in the Stadia space ensuring their IT systems are running smoothly and efficiently. Key Responsibilities Respond to incoming support requests from clients, efficiently troubleshooting and resolving technical issues Provide remote and on-site assistance to clients, guiding them through the use of our software and hardware products Maintain detailed records of all support interactions and follow up on outstanding issues Collaborate with the wider technical team to escalate complex issues and provide feedback to improve our products and services Participate in ongoing training to stay up-to-date with the latest technologies and industry trends What We're Looking For Relevant technical qualifications or certification in IT support or a related field At least 1-2 years of experience in a customer-facing technical support role, preferably within the hospitality industry; previous experience supporting a Point of Sales business would be highly regarded. Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical problems Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users Flexibility and adaptability to work within a fast-paced, dynamic environment A passion for providing exceptional customer service and a commitment to continuous learning What We Offer Competitive salary and performance-based bonuses Opportunities for career growth and professional development Comprehensive health and wellness benefits, including medical, dental, and vision coverage A collaborative and supportive work environment with a focus on work-life balance Apply now and take the first step towards an exciting and rewarding career with Swiftpos Global Pty Ltd. #J-18808-Ljbffr