Employer: MSP company based in USA
Remote Work Setup Working Schedule: Monday-Friday, 8:00AM - 5:00PM Pacific Standard Time (May still vary)
Responsibilities: Manage, deploy, and support network infrastructure with a focus on uptime and meeting clients' business objectives. Perform audits of IT infrastructure and create solutions with our project managers to support the long-term and short-term goals of our clients. Support servers and workstations, NAS devices, firewalls, router installs and configurations, and remote access solutions. Implement and maintain archives, backup & disaster recovery systems. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems in a timely manner. Function collaboratively as part of a fast-paced, customer-oriented team while being able to perform independently and escalate service issues effectively. Responsible for timely and accurate documentation and knowledge transfer, with occasional end-user training. Develop in-depth knowledge of the service catalog and how it relates to customers' needs. Proactively escalate complex issues to L3 Technicians, appropriate specialists, or vendors, providing detailed documentation. Build strong relationships with clients, establishing trust and clear communication channels. Continuously review and grow relevant knowledge. Qualifications/Skills Required: 3-5 years of experience building, administering, and deploying network infrastructures in a Windows environment. Mac and Linux knowledge is a plus. Live versions of Microsoft Server experience is a plus. Working knowledge of Active Directory permissions, groups, and administration. Firewall experience with ACLs, NAT, and VPN is ideal. Support, set up, and configure Windows 10/11-based workstations. Experience with end-to-end Microsoft Office 365 deployments. Strong knowledge of network protocols, TCP/IP, DHCP, and DNS. Duties may require being on call periodically and working outside normal working hours (Overtime paid during occasional evening and weekend work). Additional skills with Azure, Virtualization, and remote access are a plus. Knowledge of VoIP systems and telephony is desired. Curiosity and the desire to learn new technologies. Effective communicator, both verbal and written. Benefits: 13th Month Pay HMO & Gov't. Contribution Allowance on top of the salary (After a 90-day probationary period) Personal Time Off (After a 90-day probationary period)
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