Do you know Lenovo? The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions.
Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide.
If you're fluent in German and comfortable working in English, passionate about helping people, and up for a new challenge, this might be your perfect role.
What will you achieve? As a Customer Care Executive, you'll manage customer issues from start to finish, working with customers and internal teams to resolve claims promptly and professionally.
This role centers on building strong relationships and understanding client needs, especially in escalated cases.
Your goal is to deliver outstanding service and help us meet key performance targets.
What is your mission? Support Lenovo Customers: Handle incoming cases from VIP customers, primarily through email, and in some situations, making outbound calls may also be necessary.Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases.Be Empathetic: Connect with customers from all backgrounds, ensuring everyone feels heard and valued.Reliability: Ability to work within the set deadlines and comply with SLAs and get in touch with customers over the phone from time to time.Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.To be a Brand Ambassador: Be a Lenovo expert - sharing knowledge about their awesome products and reflecting Lenovo's commitment to innovation and inclusivity.Requirements Fluent German Language: You're confident communicating in the German language, both written and spoken.English Communication: You'll be working with an international team, so you need to be comfortable in English too!Great Communication Skills: with a focus on customer interactions.Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.Skilled at managing complex situations: that involve multiple teams to keep customers satisfied.Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.Ability to stay calm: and handle high-pressure situations, especially with sensitive cases (like social media, executive escalations, and legal cases).Location & Eligibility: Be eligible to work in Slovakia; the office is in Bratislava.
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