ABOUT US Minor Hotels is a global hospitality group operating over 540 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH Hotels, NH Collection, nhow, Oaks and Tivoli.As part of Minor Hotels, the region of Minor Europe and the Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.JOB SUMMARY As part of the Talent, Learning & Development Centre of Expertise for Minor Hotels Europe & Americas (formerly NH Hotel Group), and in partnership with business stakeholders, will be responsible for analyzing and identifying training needs and challenges.Will manage, design and deliver training programs that boost team member engagement and support the business in developing relevant content using a variety of methodologies.Will be a passionate member of the University team, willing to help people learn and grow, and will have excellent English communication skills, both written and spoken.EXPERIENCE Minimum of 2 years of experience in a similar role or in a training consulting firm.Experience in the design and delivery of training programs will be a must.Experience with Learning Management Systems (LMS), especially with Success Factors Learning, will be highly valued.Experience in project management and budgeting is an advantage.QUALIFICATIONS Bachelor's degree.Master's degree in HR related field will be valued.High command of English and Spanish (C-1), both written and spoken, is a must as a daily work tools.Good knowledge of other European languages will be valuable.Highly proficient in MS Office, with strong knowledge of Excel, Power Point, and Teams.KEY ACCOUNTABILITIES Participate in projects aimed at developing training programs that support the organization's strategy and values.Design and develop effective and engaging training activities (face-to-face, virtual, online, or other learning methods) in collaboration with subject matter experts and stakeholders.Search for providers.Analyze and evaluate their proposals according to established quality and economic criteria.Create and update training materials, including presentations, handouts, online modules, etc.to ensure they are up-to-date, relevant and engaging.Plan, coordinate logistics and deliver training sessions, workshops, seminars, etc.Monitor budget.Monitor and follow up on training activities to measure their impact and effectiveness, prepare post-training reports (through satisfaction surveys, collecting comments/suggestions from team members and stakeholders, etc.)
and prepare other global reports as required, such as the Corporate Annual Report.Support business units in the implementation of global training activities and other learning-related issues.Verify the effective and sound functioning of the e-learning platform.Manage enhancements, updates and/or creation of manuals.Provide training to local University administrators.Assist with Talent Learning platform incidents and issues.Continually research and stay on top of the latest learning and development trends, methodologies, and technologies to ensure training programs are innovative and effective.MAIN RELATIONSHIPS Main internal customers will be the University team members of the different Business Units and the regional office departments' teams.Key working stream will be the Corporate Learning team of Minor Hotels in Thailand.Key partners will be the corporate IT Department and international learning consulting firms.ADDITIONAL INFORMATION Will report to the Head of Learning.Location: Madrid (Santa Engracia, 120).At the moment, hybrid working model (3 days at office – 2 days at home).TEAM MEMBER BENEFITS At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences.Join a global hospitality group and unlock endless opportunities for growth and success in an international environment.Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits for being part of our Company: Development opportunities and training programs.We offer a range of learning resources and platforms to help you develop your skills and knowledge in different professional areas and languages.You can also enjoy internal mobility opportunities within our global hospitality group, exploring new challenges and cultures in different locations and brands.Be Worldwide.As well as enjoying our hotels as a guest, you will also be able to experience different cultures and learn from diverse teams in a company where more than 150 nationalities are represented.Inclusive work culture.We value and celebrate diversity by fostering a respectful and inclusive environment where everyone can thrive and belong.We promote equal opportunities and empower our team members to express their unique perspectives, talents and contributions.We embrace different backgrounds, cultures, identities and abilities as a source of enrichment and innovation for our Company.A culture of continuous listening and feedback.We strive to create a work environment that truly engages you, and the best way to achieve this is to listen to your feedback, needs and concerns at key moments in your life as a team member.We also encourage open and honest communication between managers and team members, as well as among peers, as a way of learning and growing together.Wellbeing initiatives.We care about your physical and mental health by providing you with tools and initiatives that can help you improve your wellbeing, such as flexible working conditions, internal sports clubs and workshops.Sustainable and Volunteer initiatives.We want to involve our team members in our commitment as a responsible Company, so we promote and encourage participation in various social and environmental volunteering activities in cooperation with foundations and NGOs.Special rates and promotions for team members.Access to an advantageous team member rate and special discounts to enjoy our hotels around the world.You can also enjoy exclusive benefits through our corporate loyalty programme and many other benefits for your friends and family.