To be considered for this role, you must have: Bachelors degreeExperience of managing a team with a focus on career development and succession planningExperience analysing and interpreting a range of performance metrics combined with advanced Excel skillsWho we are:
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and onboarding training to ensure that our associates are set up for success.
The learning manager is a member of the leadership team within a fulfilment centre and is focused on managing the learning needs of all employees. They must have the ability and initiative to understand the business needs, analyse issues and influence solutions/outcomes. This is a team player who not only leverages his/her own team to respond effectively to a variety of training scenarios, but is able to work closely with a central EU team to effectively prioritize and deploy training programs based on customer need – from training processes at scale to ongoing leader development.
An Amazon Fulfilment Centre (FC) is a dynamic and challenging environment. You will be very close to the action and spend time on the warehouse floor with the teams who make our FCs great. Developing our people is at the heart of what we do and is needed now more than ever as we are experiencing rapid growth and we plan to keep on growing.
Key job responsibilities: Leading and developing a team of Trainers and a Learning SpecialistEnd-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of trainingCreating effective partnerships with other Learning Teams within the EU to identify and share best practicePlanning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership functionOwning, developing and communicating projectsProactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FCProviding coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunitiesA day in the life:
As a Learning Manager, your role centres on a range of key responsibilities crucial for our organisation's growth and success. You'll be responsible for team management, business analysis, data interpretation, daily team meetings, project oversight for strategy implementation, and risk mitigation.
Your day-to-day routine will be dynamic, with active participation in various meetings, including our "Daily Dive Deep" sessions, stakeholder calls (such as Assumptions, Labour Planning, Quality, and Safety discussions), and one-on-one meetings with essential stakeholders. You will also play a pivotal role in PIT governance, overseeing aspects like capacity management, trainer certification, content enhancement, and project management.
Besides these critical tasks, you'll be responsible for team organisation, training coordination, and administrative duties. This includes reviewing resumes, interviewing, and providing valuable feedback during trainer interactions. You'll actively contribute to project initiatives, manage non-routine tasks, and prioritise your personal development through ongoing training opportunities.
Additional qualifications: Ability and initiative to understand the business needs, analyse issues and drive solutionsExperience of working in an operational environmentExperience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale.Experience in project management, driving projects and implementations.Experience in data analysis tools and reporting like Quicksight, Power BI, Access...Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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