This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world-class support, and building loyalty with Amazon's millions of Selling Partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.The SPS Learning Experience Design (LXD) team owns and delivers high-quality and engaging learning experiences for 18,000+ associates (in-house and outsource) across the SP Support network in 3 major regions, 10 countries, and 36 sites. The team leads analysis, design, development, implementation, and evaluation of all learning content that includes 150+ curricula offered in three languages (English, Chinese, Japanese) supporting all Amazon stores globally.ABOUT THE ROLE: This role will build our next generation learning programs for Amazon's SPS Associates. These Associates serve the Selling Partners who provide a significant portion of Amazon's amazing product selection. You will prepare frontline associates through the design and build of remote learning programs that work anywhere, anytime. We believe that every employee interaction builds trust, increases performance, and drives engagement to enable extraordinary Selling Partner experiences. We are looking for Learning Experience Designers who feel the same way.Responsibilities:Design and develop bar-raising learning associate-facing programs using ADDIE and AGILE methodologies.Build asynchronous and/or instructor-led classroom and remote classroom programs, performance assessments, surveys, and learning programs.Partner with operations and program leaders to align our learning programs with the expected business outcomes.Optimize the use of learning technologies that help us scale.Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Associate Learning Experience.Lead efforts to drive continuous performance improvement from those insights.Design and transform our learning programs from classroom-based instructor-led training to blended remote programs.Communicate progress and opportunities through daily huddles and weekly, monthly, and quarterly business reviews.Analyze performance data to determine performance and learning objectives that deliver expected business results from new hire and cross-trained Associates.
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