Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job Description Technical Services is a team of technical experts on a mission to ensure Nexthink customers unlock the solution's full potential and achieve remarkable business outcomes. Our dynamic Solution Consultants (SCs) join forces with the Sales team to showcase, demonstrate, and prove the undeniable value of Nexthink solutions during the sales cycle. Professional Services (PS) take the reins post-sale, ensuring seamless onboarding and continuously helping customers evolve with innovative use cases to drive value-based results. Customer Success Managers (CSMs) are the champions for our large Enterprise customers, crafting comprehensive customer success plans (CSP) and guiding them to greater maturity and success.
You'll be responsible for identifying Technical Services training and development needs and planning, organizing and overseeing the appropriate programs to answer those needs. Technical Services are our customer-facing technical resources that work with customers and prospects during their journey with Nexthink. They consist of Solution Consultants, Customer Success Managers and Professional Services.
This is an exceptional opportunity to join a fast-growing, successful, and innovative company. Nexthink allows you to thrive in a unique work environment that emphasizes excellence, innovation, openness, and collaboration.
Your position will be key to supporting our growth with high standards and customized training programs for our Technical Services teams. You'll be responsible for the content delivery and quality management of the program.
You'll collaborate with our Senior TS leaders and be the direct contact with our HR team to consolidate the global education strategy.
Your main responsibilities will include:
Build, deliver and oversee training programs for TS members and teams with quarterly and monthly targets.
Monitor the implementation and execution of the programs with metrics to evaluate the effectiveness of the training and have an inspect and adapt approach.
Conduct training follow-ups with the managers and employees at all levels to identify and assess the new training & development needs.
Supervise and monitor progress made via the training offered internally and externally.
Tailor specific TS members' needs to fit their specific growth requirements.
Choose the appropriate platform and training strategy to achieve the best return on time invested in our trainings for the TS members.
Qualifications +3 years in a technical training program delivery role.
Experience in designing, delivering and maintaining training programs within a technical department.
Proven experience with LMS solutions is mandatory.
Experience integrating online training solutions (e.g. LinkedIn, Pluralsight, etc.) into the training programs.
Understanding the different roles and organization of software companies is a valuable asset.
Effective organizational and presentation skills.
Ability to transform complex concepts into clear learning material.
Capacity to work independently and in a team with a highly collaborative mindset.
Excellent interpersonal and communication skills.
Knowledge of specific TS roles (SC, CSM, PS) is a big plus.
Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
Permanent Contract and a competitive compensation package (Stock Options also included).
Amazing centrally located offices near the Bernabeu Stadium.
Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
Up to 25 EUR per month for a gym subscription.
Reimbursement of up to 50% of the cost of English & Spanish classes.
Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
Bonuses for referring successful hires after three months of continuous employment.
We offer a relocation package to people who are coming from another country.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
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