About the job Learning Consultant (Russian Bilingual) goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000 employees around the world. Join us, and feel a sense of purpose in your work everyday! About the job We are looking for a Learning Consultant Russian to join the Learning Consultant team based in Madrid. This position is one of the most strategic at goFLUENT: in direct contact with our learners, they help them to have the best possible experience while learning with us and raise precious feedback to our trainers and to our Product and Service teams. What You'll Do Become an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT Training Offer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might face Reply to our learners requests on several communication channels (phone, email, chat...) Ensure a smooth and efficient communication with internal teams Be proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedback You'll love this job if you Are outstanding at communicating, both orally and written in Russian Have a previous successful experience in customer support Are very empathic and able to solve complex conversations in order to give a smile to customers Are an organized, responsive, sincere and autonomous person We are looking for 1 to 4 years experience in customer service Internet savvy and proficient in MS Office, Google Docs and Open Office Advanced level of English (verbal and written) Bachelor's/College Degree in any field What we offer Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including: Dynamic, startup-like experience within the security of a fast-growing, 23-year old Swiss-based company. Learn from top executives and visionaries in the learning and language market. The experience of joining an innovative organization with an international, vibrant working environment. Full on-boarding and fast ramp mentoring program leading candidate to success. World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages! Exciting global team-building events abroad. #J-18808-Ljbffr
